2019 Community Survey
We want to hear from you! We're collecting residents' and visitors' opinions about the value and effectiveness of City provided services, with the intent to continuously improve. Your feedback will help us do that!
The 2019 Community Survey will be open from April 1 to April 30.
Important note: We have discovered an issue with the first question (Are you a: IGH Resident or Non-Resident) and that it does not eliminate the questions under the category (IGH Resident or Non-Resident) that are not applicable based on your provided response. We have added an additional response option to these categories "I choose not to respond or this does not apply". Please select this response to proceed through the category that does not pertain to you. We appreciate your patience and understanding as we work around this issue.
If you prefer, you may pick up a copy at the front desk at City Hall, or the Veterans Memorial Community Center.
Because we conducted the 2018 survey in September, your responses in this 2019 survey should only refer to the last seven months. Moving forward, this annual survey will be in April and report on the previous 12 months.
All responses are anonymous, however if you feel the City would benefit from further discussion about your feedback, you'll have an opportunity at the end of the survey to provide your contact information so staff can be in touch with you.
Thank you for sharing your thoughts!
Community Survey Background
In Fall 2018, we surveyed residents and visitors to collect feedback about the services we provide. The full results of the survey can be downloaded here (PDF).
We offered the survey on our website and other social media platforms, as well as an option to respond on a paper copy. We received 348 responses, and 41 (12 percent) of those persons requested a follow-up phone call or email. Staff have responded to each of those individual requests. Of all respondents, 92 percent were Inver Grove Heights residents and eight percent were from 13 other localities. In averaging all Service Area ratings, 57 percent were Excellent or Good, 23 percent were Fair or Poor, and 20 percent had No Opinion.
The survey also provided respondents an opportunity to express their viewpoint about a particular service area in more detail. These comments are available in full as well (individuals’ information has been redacted). There were 566 individual comments made or questions asked. They were broadly categorized as positive (23 percent), negative (40 percent), and neutral (37 percent).
Many of the remarks reflected more than one individual category. Overall, several common themes emerged. In order of frequency, the top ten topics mentioned are:
- Condition of City Streets —13%
- Commercial Development — 9%
- Professionalism of Police Officers — 8%
- Recreational Programming — 6%
- Completeness/Quality of Snowplowing — 5%
- Parks and Trails — 5%
- Empty Store Fronts — 5%
- Have never needed Fire Service — 4%
- Don’t have City Water — 4%
- Professionalism of Staff — 4%
The top ten list is not a complete representation. Several other common themes emerged. Those topics, in order of frequency, are:
- Other (under Planned Appearance)
- Patch and Repair of Streets
- Response/Response Time of Fire Department
- Timeliness of Snowplowing
- Helpfulness (under Customer Service)
- GreenSpace/Recreation (under Planned Appearance)
- City Council (under Overall Services)
- General Development (under Overall Services)
- Taste and Smell of City Water, and
- Parks and Recreation Facilities.
The purpose of collecting this information is to use it to improve our services and provide information to residents. In the coming months we will publish fact sheets that address the most widely reported concerns and questions.
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